Terms and Conditions

The services offered by us through this bannerbatons.co.uk website (the "Site") are subject to the Website Terms of Use and Trading Terms set out below which together form the terms and conditions ("Terms and Conditions"). By using the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site.

We reserve the right to update the Terms and Conditions at any time. When we do so, we will provide access to the new Terms and Conditions on the Site home page. The new Terms and Conditions will take effect immediately, and will govern all transactions with us through the Site. If you do not agree with the new version of the Terms and Conditions, you must cease to use the Site.

Website Terms of Use

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.
We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where we have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Using the Site

In using the Site and information available from the Site, you agree that you will not:
Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to our name or reputation;
 
Accuracy of information

We will use reasonable endeavours to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice or authority on which reliance should be placed. Except to the extent that Our Trading Terms apply (as set out below), We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, We accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.
You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
The rights granted to you under these Terms & Conditions shall terminate immediately upon your breach of any of these Terms of Use.

Trading Terms

Pricing Policy

We continue to review our service to ensure that customers keep coming back to us for more than just great value in all the products we sell.

The prices of products advertised for sale on the Site are as set out on the Site, errors and omissions excepted. All prices are in pounds (£) sterling, inclusive of VAT at the current rates, but excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.  Our VAT Registration Number is:  621 8400 70. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Prices may change at any time prior to acceptance of your order.
In the unlikely event that the price of an item has been incorrectly advertised on the Site, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel your order and any sum debited by us from your debit/credit card will be refunded in full to the same card. We will not be obliged to supply products at the incorrect price.

Product Information

We have taken reasonable steps to display as accurately as possible the product descriptions, specifications and other detailing of our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor´s display of such detailing will exactly reflect the detailing of the product upon delivery.

Orders for Sales & Purchases

You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order (by 'submitting your order' on the 'review and confirm' page of the checkout procedure).
All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion we will email you to make you aware as soon as it is possible to do so.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and Us will take place when we send you an email confirming that the products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancelling an Order).

Although we endeavour to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens we will cancel your order, send you an email to confirm the cancellation and any sum debited by us from your debit/credit card will be refunded in full to the same card.

Payment

We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards (except American Express). Payment will be charged at the point of submitting your order, usually just before despatch.

Upon submitting your order, you confirm that the payment card that is being used is yours, that you are over 18 years of age and that sufficient funds are available to pay for the cost of the purchase.  If you are in breach of the above, you may also be in breach of the law.

All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not accept your order, we will not be obliged to inform you of the reason for the refusal and we will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Delivery

Subject to availability, we will use reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us.

We do not ship to PO Box addresses.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

We deliver the products ordered to the valid delivery address which you supply.  We cannot deliver items within the same order to multiple addresses. We currently deliver to the UK mainland, including the Scottish Highlands and Islands and Northern Ireland. All deliveries will require a signature to confirm receipt.

Once delivered (or collected), the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Your order should arrive within not more than 15 days of despatch (not including Weekends). This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments. If you suspect a delivery to be overdue then please ‘e’ mail us at: shop@bannerbatons.co.uk

Cancellations and Returns Policy

You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop despatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.

All products should be returned within 14 days of you cancelling your order. Until such time as they are returned to us, you must retain possession of the items and take reasonable care of them. Please Note:  customers are responsible for the cost of returning products.

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. These items should be sent by Recorded Mail to ensure safe arrival.  Please ensure that you enclose a letter stating reason for return and whether you would like the goods exchanged, credited to your account or refunded to the Credit/Debit card the goods were originally purchased on.

If you cancel your order, any sum debited by us from your debit/credit card will be refunded in full to the same card.

Damaged or Faulty Products

In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.
Our policy on damaged and faulty products does not affect your statutory rights. 
 
Our liability

You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the Site or any products or services purchased from the Site.

We shall not be liable for any delay or failure to perform any of our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond our reasonable control.

Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.

General

In the event that any part of these Terms and Conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.

Failure by us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

You and we agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply. We reserve the right to terminate your access to this Site and any use of our online services at any time with or without cause or notice.

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